![]() PLease contact our support team at for assistance. If you have performed this test and you are still experiencing ping spikes during congestion (but pre-congestion everything is fine), then your settings may be incorrect. You can see it is very stable and very close to the base line ping of Fig2 even when saturating the network. ![]() Saturated Connection with Anti-Bufferbloat Active. Here is another example, this time with severe packet loss as well:įig4 shows the same saturated connection as Fig3 but it us using Anti-Bufferbloat set to 'Always' and at 70% each way:įig4. You can see the ping in real time, the ping numbers are listed to the left of the graph. This is your connection when it is congested, as you can see it is very unstable: You may then get something that looks like this or even worse. The next step is to repeat the test but this time by saturating the connection as much as possible by doing multiple downloads, watching HD videos etc. So again, contact your Internet Provider with this data if this is happening.įig2. Equally, if thick red vertical lines are appearing this represents packet loss on your line. If when doing this test it is not as stable as Fig2 then this could indicate an issue with your ISP & we would recommend contacting them with the proof you've gathered from these tests. In Fig2 below, the base ping is around 16-17ms. That is the ping you have before you do anything on the internet. The results you get here will be your base ping. We want to focus on the bottom graph rather than the top half of the program. Keep the interval at 2.5 seconds then press enter on your keyboard or click the green Play button.The most popular option is usually Google (e.g. For this test we're using bbc.co.uk as we're located in the UK. Type an IP or website that is close to your location into the target address bar.This can be used to find out if you have an issue with your Internet Provider, and to test that QoS is working effectively. I'll try to update any significant progress.In this guide we'll be utilising a program called PingPlotter to test your connection quality. I know the OpenReach infrastructure is fine so it is about finding an ISP who handle the traffic properly. Simply put, it is a case of admit a fault, fix it or I leave. I am about to launch a second complaint - I believe the issues are purely down to how they handle traffic through the BT network. ![]() There is no physical infrastructure issue, the line tests and shows a negotiated 28mbps connection but the throughput is impacted (performance) - it is the ISP BT at fault here. The engineer saw the issue on his own equipment and has stated as far as OpenReach are concerned, my connection is 100% - perfect. Today (after I complained) BT Retail ordered another OpenReach engineer who went through everything including moving me onto the best / newest port available in the cabinet. So far BT have replaced my router, reset the line / port, had an OpenReach engineer and had a new line / socket physically connected from the road into the house. 3 months ago the same problem started to occur, long ping times, loss of data transfer speeds and packet loss. ![]() During the first part of lock down we had two home workers (one using an IP phone), home schooling via Google Class and simultaneous box set streaming via Netfilix / Disney etc with no issues. I have been on BT ADSL / FTTC for years and have worked from home since 2018. You are describing the exact same issue that I have been trying to resolve here for the last 3 months!
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